OMNINET Plus has been serving the Washington D.C. metropolitan area since 1994, providing IT Support such as technical help-desk support, computer support, and consulting to small and medium-sized businesses.

Situations Can Quickly Deteriorate When Employees Attempt to Resolve IT Issues

Situations Can Quickly Deteriorate When Employees Attempt to Resolve IT Issues

In a world where businesses either pride themselves on their security solutions, or have woefully unsecured networks, you need to understand that one of the most common threats to sensitive corporate data comes from within your organization. User error is the leading cause of data loss and security-related problems, although, it’s important to remember that they often have good intentions that may result in an unfortunate outcome.

One way this happens is with what’s called shadow IT. This is the implementation of technology solutions that may not be sanctioned by your organization’s IT department. For example, an employee might choose to download a free antivirus if they see that their workstation’s antivirus software license has expired. Or, if they don’t have a word processing solution, they may look for alternatives on the Internet. While they may have only good intentions when implementing the solution, this can lead to several security discrepancies that could put your data at risk.

Another way that this might happen is when an employee is working hard on a project in order to meet a deadline, but the software license expires and they are no longer able to access the tools they need to continue working. Rather than go through the proper channels (especially if IT is bogged-down with work, and is unresponsive to urgent requests), the employee might choose to take matters into their own hands and find a solution that works. The employee can now get back to doing their job, but they’ve just implemented shadow IT, which is a major red flag for businesses.

When it comes to shadow IT, the primary concern is the source of the solution. Where did the software that your employee found come from? Depending on what exactly they downloaded, it could be a seemingly-benign open-source software from a reputable website. However, if they found it on some ad-encrusted sketchy corner of the Internet, you might be in trouble. Freeware is often exploited by hackers to spread their influence, knowing full well that people will download it and use it, rather than pay for a software license from a reputable vendor.

The best way to prevent shadow IT is to control the permissions that you provide for your employees on their workstations. Downloading a new software solution often requires administrator permission, so when you remove these permissions from a workstation, you’re forcing the employee to go through the proper channels when requesting a new software to work with. It also helps to educate your employees on how to use the technology solutions your business has adopted--as another reason why they might choose to use something different could be the fact that they’re unfamiliar using other applications.

In general, having a responsive IT department can minimize the trouble that your team has with its IT solutions can be a great deterrent for shadow IT. When they don’t run into hiccups, and they are comfortable using your business’s technology solutions, they won’t feel the need to implement additional solutions that can put your company’s data at risk.

To learn more about shadow IT, and the threats that it poses for your business, reach out to us at 301-869-6890.

Recent comment in this post
Sandra Hopper
There are situations that can quickly that can be deteriorating when their employees have to resolve the IT issue. I have to get t... Read More
Thursday, 23 May 2019 05:23
Continue reading
1 Comment

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Cloud Privacy Hackers Hosted Solutions Best Practices Backup Internet Business Business Computing Productivity IT Services Business Continuity Google Malware Software Hardware Windows 10 Miscellaneous Mobile Device Management Disaster Recovery Microsoft Innovation Computer Mobile Computing Mobile Devices VoIP IT Support Efficiency Network Security Data Windows Workplace Tips Managed Service Provider Smartphone Server communications Virtualization Upgrade Email Save Money Budget Holiday Best Practice Chrome Android Employer-Employee Relationship User Tips Small Business Office Network Data Management Telephone Systems Managed IT Recovery Application Microsoft Office Apps BYOD VPN Information Technology Outsourced IT Quick Tips Hacking IT solutions Hard Drives Gmail Disaster Operating System Going Green Bandwidth The Internet of Things Remote Computing Social Engineering Firewall Ransomware Communication Computers Managed IT Services Saving Money Automation Lithium-ion battery Wireless Technology Avoiding Downtime Smartphones Tablet Business Intelligence Gadgets Office Tips Cybercrime Browser Remote Monitoring Risk Management Network Congestion Biometrics Health Passwords Proactive IT Humor BDR Cost Management Spam Password Unified Threat Management Facebook DDoS WiFi Social Administration Customer Service Big Data Alert Hosted Solution Streaming Media Mobility Telephony Phone System Private Cloud Government Shadow IT Internet Exlporer Printer Google Drive IT Technicians Colocation Document Management Uninterrupted Power Supply Printer Server Social Media Instant Messaging Virtual Desktop Applications Wearable Technology Networking hacker Save Time Phishing Internet of Things Bluetooth Running Cable Maintenance Laptop Near Field Communication Trending Human Resources iPhone HIPAA Sports WIndows 7 Fax Server User Error Education Touchpad Search Update Bloatware Safety Files Managing Stress Antivirus Marketing Storage Money IT consulting Analytics Emergency Chromecast Collaboration Shortcut Operating Sysytem Benefits Cybersecurity Administrator PowerPoint SharePoint Television Distributed Denial of Service Entertainment Solid State Drive Regulations Branding Two-factor Authentication Data Breach Access Presentation Teamwork eWaste Retail Excel History Reliable Computing Transportation Meetings App intranet Law Enforcement Avoid Downtime IT service Virtual Reality Saving Time Computer Accessories Robot User Apple SaaS Buisness Science Reputation Tech Support Cameras Domains Customer Relationship Management Mouse Data storage Best Available HaaS Business Management