OMNI Solutions Group Blog

OMNI Solutions Group has been serving the Washington D.C. metropolitan area since 1994, providing IT Support such as technical help-desk support, computer support, and consulting to small and medium-sized businesses.

3 Ways Outsourced IT Helps Companies Better Manage Their Technology

3 Ways Outsourced IT Helps Companies Better Manage Their Technology

When was the last time you had to reach out to IT support, only to have to wait for the tech to drive to your office and resolve the problem far too late? This is a common occurrence amongst business owners, and if your technology is mission-critical, you can’t afford to deal with more downtime than necessary. How can your business more effectively take advantage of technology support? A remote monitoring and maintenance solution may be just what you need.


Remote monitoring and maintenance allows your business to get the help you need, when you need it. An outsourced provider can keep an eye on your business’s systems for any discrepancies and address them without an on-site visit. There are plenty of benefits that your organization can reap from a remote monitoring and maintenance service.

Resource Allocation
When you have components and applications across your network infrastructure being accessed by your entire workforce, it can be tricky to make sure that everything is working to your specifications. When you have remote monitoring and maintenance, resources can be adjusted as needed to ensure maximum functionality.

Threat Management
Unless you have eyes on your network at all times, chances are that a threat could slip into your infrastructure and remain undetected for some time. Thanks to remote monitoring and maintenance technology, it’s possible to discover threats before they manifest into problems and root them out. Furthermore, you can detect telltale signs of hardware failure and take preventative measures before something goes wrong.

Patching and Security Updates
One of the most valuable services offered through remote monitoring and maintenance is the ability to patch and apply security updates as they’re released. This can be challenging for a small company that may not have the time or resources available to deploy patches, so it makes the most sense for an outsourced provider to administer them. This way, you can be sure that you never miss an update again.

You might be surprised to hear that most problems that your technology experiences can be resolved remotely, without the need for a costly on-site visit. Therefore, it makes the most sense for your organization to invest in remote monitoring and maintenance, as it’s a mutually beneficial service for both your organization and your provider. You don’t have to pay for the time that the tech spends on the road to reach your office, and they don’t have to saddle up for an on-site visit. Granted, some problems simply can’t be resolved remotely and require an on-site visit, but the fact remains that the more problems that you can fix remotely, the better. Trust us--your budget will thank you.

OMNI Solutions Group can help your business get started with remote monitoring and maintenance. To learn more, reach out to us at 301-869-6890.

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4 Ways Outsourced IT Lets You Do Much More for Much Less

4 Ways Outsourced IT Lets You Do Much More for Much Less

The traditional break-fix IT model has given way to a more comprehensive and hands-off approach called managed IT. Managing technology solutions can be difficult, but it doesn’t have to be. With the right combination of outsourced IT services, your business can take advantage of enterprise-level solutions without dealing with the expensive costs and extensive resources required to do so. Here are four of the many ideal ways that you can leverage managed IT services for your business.


Cloud Management
The cloud continues to increase in popularity, in part due to the overwhelming convenience that it provides for small businesses. When your workforce needs to be agile, they need access to data and applications on the move. This means that they can be productive anytime, anywhere. However, managing a cloud server can be a daunting task for a business that doesn’t have a full-time internal IT department. Outsourcing this responsibility to a managed service provider lets your business focus on productivity, rather than managing your technology.

Network Security
Network security requires significant knowledge of the latest threats and vulnerabilities, and as such, you don’t want just anyone handling the security of your systems. You need a professional who has a thorough understanding of your business’s endpoints, network connections, and vulnerabilities. This type of work is best handled by a third party that can guarantee your business stays secure, while you focus on keeping your organization running smoothly.

Remote Management and Maintenance
Management and maintenance of technology is a critical pain point for many small businesses, as they often don’t have the internal IT department to handle it. The unfortunate truth of technology is that unless it gets the attention it needs, expensive downtime can result. For example, your servers need to stay up, but they require periodic maintenance to stay functional. Remote monitoring and maintenance solutions allow a managed service provider to administer this type of assistance without costly on-site visits, making it both convenient and affordable.

Help Desk Support
One of the most valuable services provided by any IT company is a help desk, which can offer assistance with technology solutions as per the agreed-upon service level. This helps to ensure that your employees get the help they need when they need it. Plus, if you have an internal IT department, outsourced help desk support can keep the pressure of providing support off of your internal team, so they can focus on more important tasks.

If you haven’t yet chosen to implement managed IT services for your business, why not start with one of the above services? As time goes on, and your investment is rewarded with decreased downtime and improved efficiency, you might see an opportunity for even greater savings down the road. To learn more about our managed IT solutions, reach out to OMNI Solutions Group at 301-869-6890.

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Managed IT is a Valuable Solution to Your Technology Woes

Managed IT is a Valuable Solution to Your Technology Woes

When your organization is suffering with failing computer hardware, you will almost certainly experience increased downtime that will result in operational inefficiency and an overall lack of productivity. In order to keep your business technology properly working for you, you will need access to knowledgeable technicians and their years of IT expertise.


Two problems that most organizations have with this is that either their IT department has completely maxed out its resources, or your organization doesn't have an IT department. Since easy access to an IT helpdesk may not seem like a necessary expense for the modern office, it is often overlooked; usually, at a detriment to the organization. As more technology gets introduced, IT problems are inevitable and OMNI Solutions Group’s IT services can present real value to any small and mid-sized business struggling with downtime as a result of ineffective IT.

It’s a safe bet that you don’t think about most of the technology that your organization uses. Of course you have your computers (servers and workstations), and people are always on their phones, which if they are using the network, require Wi-Fi (routers). Your average employee doesn’t pay any mind to the other parts of your network infrastructure that all come at a substantial cost and will fail at some juncture. We understand the balancing act.

At OMNI Solutions Group, we offer several IT-related services that hold value for any organization having problems with their IT. Our first consultation will be a complete assessment of your computing infrastructure. We comb over your technology to see that every essential component of your company’s IT is working as intended. Using the information that we gather from this assessment, we will then build a roadmap to provide you the support and innovation you need to get to where you are going.

Our managed IT services package includes complete remote support of your network and computing infrastructure (servers and workstations), IT consulting, hardware and software support, vendor support, comprehensive network security, and a potentially business-saving backup and disaster recovery solution.

If, after the consultation, you believe, as we do, that managed IT services can help your business see more uptime, higher degrees of productivity, and access to some of today’s most innovative technology, give us a call at 301-869-6890. We can provide you with the peace of mind that with your network and infrastructure are properly managed so you can again focus on what’s important to you: your business.

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How Outsourced IT Frees Up Time and Gives You Peace of Mind

How Outsourced IT Frees Up Time and Gives You Peace of Mind

Running a business is hard. As a business owner, you know this better than anyone else. You have to juggle your assets, manage your workforce, and schedule out tasks to those who are most qualified. Yet, there will likely come a time when a task comes along that nobody within your business is qualified to perform. For many organizations, this task is IT management.


The truth is that outsourcing is a valid option for businesses these days, and it’s especially valuable for small businesses that have a limited budget or workforce. Some small businesses have trouble attracting and retaining top talent, especially in remote areas with a limited amount of talent to choose from in the first place. Others simply don’t have time to deal with routine maintenance, which will inevitably lead to broken technology.

One of the best ways to take advantage of outsourcing is for your organization’s technical needs, like IT management and maintenance. You started your business so that you could do what you love and turn a profit. If you’re focused on these goals rather than managing your technology 24/7, you’ll find that, all of a sudden, your dreams are within your grasp.

Besides, wouldn’t it be nice to know that your technology is being handled by professional technicians? You don’t want just any computer novice performing maintenance on your business’s IT. Information technology is difficult to handle at times, and failing to manage it properly can lead to disastrous results. If your company’s server were to fall victim to an untimely hardware failure, you could be looking at massive repair costs or replacement fees. That’s not even mentioning the irreplaceable data that was lost when the server went down. Unless you have support that’s ready and able to help at any given moment, these disasters could very well break your business and impede your progress further.

By outsourcing this need to OMNI Solutions Group, you can essentially eliminate this uncertainty. By having us on standby and ready to assist you with your technology at all times, you can say "goodbye" to downtime and say “hello” to productivity. Even if you have an in-house team of technology professionals working to keep your workstations and servers working as intended, they likely don’t have enough time and resources to implement new and exciting technology solutions. We’re sure that your technicians could use a break from working around the clock, and you’ll appreciate having an extra set of eyes on issues that can prevent them from turning into major problems.

Our trusted technicians want to see you succeed, and they’ll work hard to make sure that it happens; that’s more than any ordinary break-fix IT company can offer. If your organization could use a hand with both technology management and implementing new solutions, give us a call at 301-869-6890.

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