OMNI Solutions Group Blog

OMNI Solutions Group has been serving the Washington D.C. metropolitan area since 1994, providing IT Support such as technical help-desk support, computer support, and consulting to small and medium-sized businesses.

3 Ways Outsourced IT Helps Companies Better Manage Their Technology

3 Ways Outsourced IT Helps Companies Better Manage Their Technology

When was the last time you had to reach out to IT support, only to have to wait for the tech to drive to your office and resolve the problem far too late? This is a common occurrence amongst business owners, and if your technology is mission-critical, you can’t afford to deal with more downtime than necessary. How can your business more effectively take advantage of technology support? A remote monitoring and maintenance solution may be just what you need.


Remote monitoring and maintenance allows your business to get the help you need, when you need it. An outsourced provider can keep an eye on your business’s systems for any discrepancies and address them without an on-site visit. There are plenty of benefits that your organization can reap from a remote monitoring and maintenance service.

Resource Allocation
When you have components and applications across your network infrastructure being accessed by your entire workforce, it can be tricky to make sure that everything is working to your specifications. When you have remote monitoring and maintenance, resources can be adjusted as needed to ensure maximum functionality.

Threat Management
Unless you have eyes on your network at all times, chances are that a threat could slip into your infrastructure and remain undetected for some time. Thanks to remote monitoring and maintenance technology, it’s possible to discover threats before they manifest into problems and root them out. Furthermore, you can detect telltale signs of hardware failure and take preventative measures before something goes wrong.

Patching and Security Updates
One of the most valuable services offered through remote monitoring and maintenance is the ability to patch and apply security updates as they’re released. This can be challenging for a small company that may not have the time or resources available to deploy patches, so it makes the most sense for an outsourced provider to administer them. This way, you can be sure that you never miss an update again.

You might be surprised to hear that most problems that your technology experiences can be resolved remotely, without the need for a costly on-site visit. Therefore, it makes the most sense for your organization to invest in remote monitoring and maintenance, as it’s a mutually beneficial service for both your organization and your provider. You don’t have to pay for the time that the tech spends on the road to reach your office, and they don’t have to saddle up for an on-site visit. Granted, some problems simply can’t be resolved remotely and require an on-site visit, but the fact remains that the more problems that you can fix remotely, the better. Trust us--your budget will thank you.

OMNI Solutions Group can help your business get started with remote monitoring and maintenance. To learn more, reach out to us at 301-869-6890.

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Managed IT is a Valuable Solution to Your Technology Woes

Managed IT is a Valuable Solution to Your Technology Woes

When your organization is suffering with failing computer hardware, you will almost certainly experience increased downtime that will result in operational inefficiency and an overall lack of productivity. In order to keep your business technology properly working for you, you will need access to knowledgeable technicians and their years of IT expertise.


Two problems that most organizations have with this is that either their IT department has completely maxed out its resources, or your organization doesn't have an IT department. Since easy access to an IT helpdesk may not seem like a necessary expense for the modern office, it is often overlooked; usually, at a detriment to the organization. As more technology gets introduced, IT problems are inevitable and OMNI Solutions Group’s IT services can present real value to any small and mid-sized business struggling with downtime as a result of ineffective IT.

It’s a safe bet that you don’t think about most of the technology that your organization uses. Of course you have your computers (servers and workstations), and people are always on their phones, which if they are using the network, require Wi-Fi (routers). Your average employee doesn’t pay any mind to the other parts of your network infrastructure that all come at a substantial cost and will fail at some juncture. We understand the balancing act.

At OMNI Solutions Group, we offer several IT-related services that hold value for any organization having problems with their IT. Our first consultation will be a complete assessment of your computing infrastructure. We comb over your technology to see that every essential component of your company’s IT is working as intended. Using the information that we gather from this assessment, we will then build a roadmap to provide you the support and innovation you need to get to where you are going.

Our managed IT services package includes complete remote support of your network and computing infrastructure (servers and workstations), IT consulting, hardware and software support, vendor support, comprehensive network security, and a potentially business-saving backup and disaster recovery solution.

If, after the consultation, you believe, as we do, that managed IT services can help your business see more uptime, higher degrees of productivity, and access to some of today’s most innovative technology, give us a call at 301-869-6890. We can provide you with the peace of mind that with your network and infrastructure are properly managed so you can again focus on what’s important to you: your business.

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Managed IT Services Provide a Unique Return on Investment for SMBs

Managed IT Services Provide a Unique Return on Investment for SMBs

There was once a time when businesses would only seek out technological expertise when it was necessary. This would be when a major component was on its last leg, or if they required new technology following a major hardware failure. Today, a better type of IT service model allows businesses to avoid the downtime and unexpected support costs associated with broken technology, by practicing proactive maintenance.

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Here's Why Managed IT is Better IT

Here's Why Managed IT is Better IT

The break-fix IT model can be exhausting and unpredictable. When your technology unexpectedly breaks down, you shouldn’t have to grasp at straws just to keep operations running. Thanks to the proactive approach of managed IT services, the break-fix model is on borrowed time. Will your business move on from this antiquated method of managing technology, or will it remain stuck in the past, unable to move forward?

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This Year, Be Sure to Fix Your Break-Fix IT Policy

b2ap3_thumbnail_it_services_providers_400.jpgIt’s already a couple of months into 2016, are you still relying on a break-fix company to fix your technology problems? Using technology comes with its own set of problems. For example, dealing with an influx of new devices in your office, determining whether or not your technology can take another year of use, and budgeting around new technology expenses, can be suffocating. If you haven’t done so yet, now is a great time to cast aside the break-fix IT policy and take your technology maintenance and management seriously.

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4 Ways to Troubleshoot Network Performance Issues

b2ap3_thumbnail_rmm_it_400.jpgAre you experiencing performance issues with your computer network? Does it seem like it’s not running as effectively as it used to? Given the nature of technology, eventually, you’ll have to replace all of your computer hardware. But before you do, give your network a boost by trying these four IT maintenance best practices.

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Your IT Department Should Be Your Allies, Not an Afterthought

b2ap3_thumbnail_it_that_works_for_you_400.jpgHow involved in your operations is your IT department? Does your SMB even have an IT department? Many organizations tend to consider IT an afterthought because they don’t believe themselves to be targets for hackers, or don’t anticipate costly technology issues. However, these business owners underestimate the power of complete transparency between an organization and IT.

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5 Challenges a Modern-Day Business Faces with IT

b2ap3_thumbnail_challenges_for_your_business_400.jpgRunning a business isn’t easy, and it’s only made more difficult by the incredible amount of responsibility thrown at you on a daily basis. One of the most difficult parts of running a business is managing the technology, as well as all of its bells and whistles. Here are five of the most difficult challenges that a business faces when trying to optimize their IT infrastructure.

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Turn the Key to Business Success with All-in-One Technology Solutions

b2ap3_thumbnail_money_solutions_400.jpgWe all know the pain of contriving a brand new business solution. It takes time to implement and it can be an unnecessary hurdle to greater operational efficiency. Therefore, the best way to make the most out of a brand new solution is to use one that requires minimal setup, and can be implemented immediately into your business strategy.

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Outsourcing IT Automatically Gives Your Business Access to New Skillsets

b2ap3_thumbnail_outsourced_it_works_for_business_400.jpgIt’s well known in the business world that outsourcing your IT will yield significant savings for your IT budget. However, did you know that the benefits of outsourcing IT go beyond monetary savings? For example, gaining access to a new skillset is just one valuable benefit to outsourced IT that doesn’t have a column in your budget.

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Tip of the Week: What to Look For and What to Avoid in a Consultant

b2ap3_thumbnail_consulting_tips_400.jpgSometimes you just don’t know what to do, and you don’t know where to turn for help. You don’t want to ask your competitors for anything, because they don’t need to know your weak points, and you feel crushed under the pressure of day-to-day operation. Maybe a hand once in a while isn’t such a bad thing.

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Tip of the Week: How to Find the Right Outsourced IT Company for Your Business

b2ap3_thumbnail_your_outsourced_it_provider_400.jpgAs your company expands, you’re beginning to realize that one IT person isn’t enough to handle all of your technical needs. You feel like you need more hands on deck, but your budget won’t allow for it. You decide that your best option is to hire slowly and steadily, interviewing externally for the most qualified individuals. But, how can you be sure that they meet the needs of your company?

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Can You Tell the Difference Between an IT Issue and an IT Problem?

b2ap3_thumbnail_what_is_the_problem_400.jpgWe often discuss why it’s important that a business takes proactive measures to resolve IT issues before they become problems, but these definitions might be lost on some of our followers. In order to understand the true value of our IT services, it’s imperative that you’re able to distinguish the difference between these two disruptive sources to your technology.

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